Legal

Privacy Policy

Last updated: March 17, 2026

At Travel Atelier, every journey is personal—and so is the trust you place in us. Protecting your privacy is fundamental to how we operate.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.

Please read this policy carefully to understand how your information is handled.

1. Who We Are

Travel Atelier (“we”, “us”, or “our”) is a luxury travel concierge service specializing in bespoke travel planning and curated global experiences.

Contact Information:
Email: kmeylemans@trevello.com
Business Name: Travel Atelier
Location: Calgary, Canada

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Clients and prospective clients
  • Individuals who communicate with us via email, phone, or social media

It applies to all personal information collected through our services, website, and communications.

3. Information We Collect

We collect personal information necessary to provide a high-touch, personalized travel experience.

3.1 Identity Information

  • Full name
  • Date of birth
  • Nationality
  • Passport details (where required for bookings)

3.2 Contact Information

  • Email address
  • Phone number
  • Mailing address

3.3 Travel & Preference Information

  • Travel preferences and interests
  • Past itineraries and bookings
  • Accommodation and experience preferences
  • Special occasions or milestones

3.4 Sensitive Information (Special Categories)

Where necessary, and with your consent, we may collect:

  • Health or mobility requirements
  • Dietary restrictions
  • Religious or cultural preferences

This information is used solely to ensure your safety, comfort, and experience during travel.

3.5 Financial Information

  • Billing details
  • Payment information (processed securely via third-party providers)

3.6 Technical & Usage Information

  • IP address
  • Browser and device information
  • Website usage data (via cookies and analytics tools)

4. How We Collect Information

We collect information through:

  • Website forms and inquiry submissions
  • Direct communication (email, phone, social media)
  • Booking and onboarding processes
  • Newsletter subscriptions
  • Cookies and tracking technologies

5. How We Use Your Information

We process personal information only where permitted by law and for legitimate business purposes.

5.1 Service Delivery

  • Design personalized travel itineraries
  • Coordinate bookings with suppliers
  • Manage payments and reservations

5.2 Personalization & Experience

  • Tailor travel recommendations
  • Anticipate preferences for future travel
  • Deliver concierge-level service

5.3 Communication

  • Respond to inquiries
  • Provide travel updates and documentation
  • Send relevant communications and updates

5.4 Business Operations

  • Improve our services and website
  • Conduct analytics and research
  • Ensure system security and fraud prevention

5.5 Marketing (With Consent)

  • Share curated travel inspiration and offers
  • Provide updates aligned with your interests

You may opt out of marketing communications at any time.

6. Legal Basis for Processing (Where Applicable)

Depending on your jurisdiction, we rely on the following legal bases:

  • Performance of a contract (to provide travel services)
  • Legitimate business interests (to improve and operate our services)
  • Consent (for marketing and sensitive data)
  • Legal obligations (compliance with applicable laws)

7. Disclosure of Your Information

We may share your information with trusted third parties where necessary to deliver your travel experience:

7.1 Travel & Service Providers

  • Hotels, resorts, and accommodations
  • Airlines and transportation providers
  • Tour operators, guides, and destination partners

7.2 Service Providers

  • Payment processors
  • CRM and communication platforms
  • Analytics and technology providers

7.3 Legal & Regulatory Authorities

  • Government agencies (e.g., customs, immigration)
  • Law enforcement where required by law

We only share the minimum necessary information and require third parties to handle your data securely.

We do not sell your personal data.

8. International Data Transfers

Due to the global nature of travel services, your personal information may be transferred and processed outside your country of residence.

We take reasonable steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure systems and data storage
  • Restricted access to authorized personnel
  • Use of encrypted and secure service providers

While we take reasonable precautions, no system can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, tax, and regulatory requirements
  • Maintain records for legitimate business purposes

Where appropriate, we may anonymize data for analytical use.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent (where applicable)
  • Request data portability

To exercise your rights, contact us at: kmeylemans@trevello.com

12. Marketing & Communications

If you have opted in, we may send you marketing communications.

You may unsubscribe at any time by:

  • Clicking the "unsubscribe" link in emails
  • Contacting us directly

Even if you opt out, we may still contact you regarding active bookings or services.

13. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website performance
  • Personalize content

You may control cookie settings through your browser. Disabling cookies may impact website functionality.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Travel Atelier
Email: kmeylemans@trevello.com
Location: Calgary, Canada